Membership
Effective management of a membership database is a vital part in delivering a quality service to your members, but it can become a time consuming and expensive business. Now you can let us take the strain. At KSAM, we can act as the contact for all member inquiries. In doing so, we will maintain your database of member and prospect information, verify and approve membership applications and provide assistance in developing recruitment and retention campaigns. Our experience of working with associations and our modern computer software means you offer your members a top quality, cost effective and highly efficient service.
Whilst maintaining the important personal details of your members with full security, we can also make sure you remain in control with on line access. We offer a wide variety of features such as multiple occupancy and multiple addressing facilities, an accurately post-coded database to help with bulk mailings, membership card processing, processing of membership renewals and debt chasing.
To encourage your membership to grow and increase retention we will deliver a professional service and maintain frequent contact. Serving as your resource office to members, you will receive your operational, marketing, and regulatory information. If you require assistance in the design of new member materials and procedures to facilitate better communications and process new members quickly and thoroughly, we can help. You can be confident that your membership files, database, and billing records are comprehensively maintained.
Membership management
Membership supporters provide valuable commitment and stability to charitable organisations so it’s important that they receive a professional, efficient and personal service but you need to build lasting relationships with your members in order to maintain their commitment to your organisation.
KSAM understands that sending out membership packs and newsletters, dealing with telephone enquiries and the management of subscriptions takes a lot of time and resources which is why we have an established team, dedicated to helping charities manage their membership.
KSAM will:
- Collect donations through a variety of payment methods - cheques, standing orders, credit or direct debits.
- Provide a credit card ‘hotline’ so your members can renew their membership or donate additional sums at a time to suit themselves.
- Monitor expected income and send out reminders for you where necessary.
- All receipts will be paid directly into your designated bank account, reducing your transaction charges.
- Manage rolling or fixed date renewals monthly, bi-monthly, quarterly or annually giving.
Specific reports are produced to an agreed schedule and sent to you as part of the service. A dedicated Operations Co-ordinator will be allocated to your organisation, ensuring a personal and consistent service for you and your supporters.
